Q: How is this an online garage sale?
A: Instead of selling items from our garage, we do it online and ship it within the USA. As of right now, all items are brand new and unused!
Q: What products do you sell?
A: Currently we sell souvenir items and gifts we bought ourselves when we were in Asia. Unfortunately, we have hoarded too many products and will not be able to use them all. It is really hard to let them all go, but we trust that you will take good care of them. All are still brand new!
Q: How long is shipping?
A: We are based in the USA and it should not take more than 7 business days to receive your product that we had bought from overseas.
Q: May I return/refund an item?
A: We apologize; we do not accept returns or do refunds. Once it reaches you, it is yours. The packaging, although, may look damaged during shipping. However, we know that you will not have any problems liking the actual product! It is too cute not to adore!
Q: May I return an item for an exchange?
A: We apologize; we do not do exchanges. There is only one kind of every product, because they were not originally meant to be sold.
Q: Is it better to make an account?
A: Yes, it is better to have an account with us. Everything will be more organized for you–address/payment/orders/history.
Q: Privacy-How can I trust you with my information?
A: We are normal people who have normal lives. Nobody got the time or the skills to hunt you down.
***We are not in control of third-parties. For example, we partner with Stripe Payment so they have their own policies.
Q: Privacy-What will you do with my information?
A: Once you buy from us, you are permitting us to send you emails in the future. No worries, you will only receive exclusive discounts and news from us. When we say exclusive, we mean exclusive.
***We are not in control of third-parties. For example, we partner with Stripe Payment so they have their own policies.
Q: The next time you go overseas, may I receive a notice? May I request you to buy something for me?
A: Great question and awesome thinking! Yes! We would love to help you out if we can find it there! Just reach out to us on our contact page. Once we are in touch, we will update you whenever we travel and where we will visit–though it may take months before we go.
REQUEST REQUIREMENTS & NOTES:
- We require a down-payment before we go out and buy it for you. We will inform you how to pay. The down-payment will go towards the final cost when we ship it out.
- Send us a photo or explain what you want in detail
- Inform us the number of quantity for each product
- ***Please be considerate of the size and quantity–baggage weight is limited and can be expensive from overseas.
- ***Do not forget that we will have our own luggage, too.
- ***Your item(s) will be shipped based on our time. For example, if our trip lasts for a month, then please do not expect to receive your product(s) soon. Everything will be shipped out to you once we return to the States.
- ***We will charge you for the product(s) + an extra fee for our time/luggage/weight/traveling/handling/etc.
- ***We will try to find the cheapest deal for you. If we do not find what you need, we will keep a small portion of the down-payment (for our time/traveling/etc.) and refund the rest back to you.